Service Guide

Shipping & Delivery

Your order ships via Yamato Transport International.
Real-time tracking from our Tokyo warehouse to your door.

Free Shipping to Asia

Hong Kong 🇭🇰, Taiwan & Asia: FREE
Other regions calculated at checkout.

Easy 30-Day Returns

Not the right fit? No problem.
Return eligible items within 30 days of shipment.

Delivery Timeline

Processing Time	2-4 business days
Delivery Time	3-6 days after dispatch Carrier: Yamato Transport International
Shipping Rates	Hong Kong, Taiwan & Asia: FREE United States, Europe, Oceania: Calculated at checkout Rest of the World: Calculated at checkout
Pre-Order Items	Check the expected arrival month on the product page. We’ll ship as soon as items arrive at our warehouse.

Note: Delivery times may vary due to customs processing. We do not deliver to PO Box addresses. You’ll receive an email notification once your order ships with tracking information.

Customs & Duties

Transparent Pricing - No Surprises

Any applicable customs duties and import taxes are calculated and displayed at checkout before you complete your order.
Duties and taxes are included in your checkout total — no additional fees will be charged at delivery. What you see is what you pay.

Returns & Exchanges

Not the right fit? No problem. Return eligible items within 30 days of shipment for a full refund.

What’s Eligible

Items in original, unworn condition
All tags and labels attached
Returned within 30 days of shipment

Return Exceptions

The following items cannot be returned:

Made-to-order products
Items received more than 30 days ago
Items with removed tags or labels
Items showing signs of wear, damage, or odor

Return shipping is the customer’s responsibility. We cannot accept returns via standard mail.

How to Return (3 Simple Steps)

Request

Go to My Account → Order History and click “Return”. Select item(s) and reason for return.

Pack

Include the original delivery statement (or a note with your 7-digit order number and name).

Ship

Ship to our return address.
Return shipping is the customer’s responsibility. We cannot accept returns via standard mail.

Refunds & Exchanges

Refunds

Once we receive your return, we’ll process your refund:

Credit Card	Refund to original card (5-10 business days)
Apple Pay / Google Pay	Refund to original payment method (5-10 business days)

Note: If your card’s billing cycle has closed, the refund may appear on your next statement.

Exchanges

Want a different size or color? Submit a return, then place a new order for your preferred item.

Questions?

support.gl@kayme.com