Shopping Guides

Using the Online Store

Membership Registration

1. New Member Registration

You can register as a new member on the kay me online store using your email or via social login.

2. Social Login

You can create an account and log in using the following services:

• Google
• Facebook
• Apple
• Amazon

3. Account Verification

A confirmation email will be sent to your registered email address. Click the "Verify Account" button in the email to access the "My Account" page and start using our services.

If you do not receive the confirmation email, please check your spam folder or try registering again.

4. For Existing Account Holders

Customers who have used the kay me online shop before the migration will receive an email with instructions for account transition.

1. Please log in by entering your registered email address on the login page.
2. Your past purchase history and kay me points will be automatically carried over, so you can rest assured. *Please note that no password is required for the new kay me online store.

If you have any questions, please feel free to contact our customer support team.

5. Membership Cancellation

If you wish to cancel your membership, please proceed through one of the following methods:

• Apply via the chat service on the online site.
• Contact customer support.
  If you need assistance during the process, feel free to reach out.

6. About "My Account"

"My Account" provides convenient features for using the kay me online shop. By logging in, you can:

• Store multiple names and addresses for a smooth shopping experience.
• View your past online and in-store purchase history.
• Check your kay me points balance.
• Add items to your "Wishlist" for future purchases.

Note: For security reasons, credit card information is not stored. You will need to enter your payment details each time you make a purchase.

About kay me Club

kay me points can be used by participating in the "kay me Club" program.

• Earn points not only through purchases but also by posting reviews, engaging on social media, and referring friends.
• Accumulated points can be used for purchases on the online shop and at select stores. For more details, please refer to the official site.

Cart Functionality

Items added to the cart while logged in will be saved.

*If you no longer need an item, you can remove it from the cart.Note: Adding items to your cart does not guarantee stock availability. We recommend placing your order promptly.

Wishlist

• You can save your favorite products in your "Wishlist" for later purchase.
• It is now possible to create and manage multiple wishlists.
• The memo feature previously available has been discontinued.Note: This feature is available to registered members only, and items in the wishlist are not reserved.

Security Measures

kay me online shop employs the latest security technologies to ensure safe shopping.

• SSL (Secure Sockets Layer) encryption is used to protect your personal and payment information.
• Credit card payments are processed through a trusted payment service provider, and card information is not stored on our site.
• We continuously reinforce our security measures to protect customer information.

Placing an Order

How to Order

You can place an order from the product page using the following buttons:

• Add to Cart: Add the item to your cart and continue shopping.

Payment Methods

The following payment methods are available on the kay me online shop:

• Credit Card (Visa, Mastercard, American Express, JCB, Discover, Diners Club)
• Apple Pay
• Google Pay
• Shop Pay

About Shop Pay

Shop Pay is a secure and convenient payment method provided by Shopify.

For Customers Who Previously Used Bank Transfers or Cash on Delivery

Due to the new payment system, bank transfers and cash on delivery are no longer available. We appreciate your understanding.

Note: Try-on orders can only be paid by credit card.

Pre-Orders

kay me operates on a pre-order system to minimize waste and produce only necessary quantities.

• Pre-ordered items will be delivered on the scheduled shipping date mentioned on each product page.
• You will receive an order confirmation email after placing your order.
• For details on delivery dates, please refer to each product page.

Products

Product Availability

• Stock levels can be checked on each product page.
• If size options are available, it means stock is present.
• Please note that items may sell out during checkout, even if they were in your cart.

In-Store Availability

For store stock availability, please contact:

• Customer Support
• Nearest Store (Check the store list on our website)

Shipping & Delivery

Domestic Shipping

Shipping within Japan is free for all orders, please use our Japanese Store.

International Shipping

• For international orders, please use our Global Store or Singapore Store.
• Prices include customs duties and international shipping fees.

Delivery Date Requests

You can select a preferred delivery date within 7 days from the order date.

Example: If you order on October 1, you can choose a delivery date between October 7 and October 14.

Returns & Exchanges

Returns

Returns and exchanges are accepted within 14 days after shipping if the item does not fit or is different from expectations.

Non-returnable items:

• Custom-made items
• Items without tags
• Items that have been worn, damaged, or have an odor

Refund Process:
Refunds will be processed to the original payment method within 5-10 business days.

商品不良や誤配送などの返品・交換

商品到着後、商品不良や誤配送などの不備がないかご確認ください。

商品不良や誤配送などがございました場合、お手数ですが、商品発送後14日以内に下記【返品・交換の手続き】をお願い致します。

交換

ご返送いただいた商品確認後、交換品の発送手配をいたします。

※交換をご希望の場合でも在庫状況により返品扱いとさせていただく場合があります。

※オーダー制作の商品・お修理後の商品は、オンラインストア・店舗ともにお客様のご都合による交換は承っておりません。

返品・交換の手続き

返品申請の手順

1. 「マイアカウント」ページの「注文履歴」 へアクセスします。
2. 対象のご注文を選択し、「返品」ボタンを押してください。
3. 返品するアイテム・理由を選択し、申請を完了してください。

返品期限について

返品申請は、ご注文日から15日以内に行う必要があります。

返品期限を過ぎた場合は、返品申請ができなくなりますのでご注意ください。

返品申請後の流れ

1. 返品申請が完了すると、「返品申請を受理いたしました」メールが届きます。
2. このメールをプリントアウトし、返品商品と同梱してください。

　※プリントアウトが難しい場合は、以下を記載したメモを同梱してください。 

　　- 10桁のご注文番号 

　　- お名前 

3. 上記を元払いにてご返送ください。

※普通郵便やメール便でのご返送はご遠慮ください。必ず配達記録の残る方法でお願いいたします。

商品の返送先

〒230-0035

神奈川県横浜市鶴見区安善町1-1-1

ヤマト運輸株式会社

新神奈川ターミナル内物流棟4F

kay me 配送センター

電話番号：03-6228-6813

返金の手続き

ご返送いただいた商品の到着を確認後、以下のお手続きを取らせていただきます。

クレジットカードでご購入いただいた場合

クレジットカード取消（取消期限が過ぎている場合は数か月かかる場合がございます）

その他のお支払い

Amazon Pay / Apple Pay / Google Pay でのお支払いの場合、返金はご利用の決済手段に直接処理されます。

返金が完了すると、通常 5～10営業日以内 に、ご利用の銀行またはクレジットカード会社を通じて返金が反映されます。